Account Manager

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Job Detail
Insurance / Takaful
Functional Area:
Accounts, Finance & Financial Services
Total Position:
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Key Account
Job Location:
Riyadh, Saudi Arabia
, Saudi
Career Level:
Experienced Professional
Minimum Experience:
6 Years
Salary Range:
SAR. 15,000 to 20,000/Month
Work Permit:
Saudi Arabia
Apply By :
Jan 15, 2019
Posted On:
Oct 15, 2018
Job Description

Job Purpose

* To manage client relationships and act as a primary point of contact for a defined set of high-value key accounts, in order to maximise client satisfaction and retention.

Principal Account Abilites :

*Monitor staff achievements, perform periodic performance appraisals, and provide guidance or coaching to direct reports in performing their delegated duties

* Ensure that all direct reports acquire the competencies for effective performance in their roles, through appropriate training and professional development

* Review regular performance reports prepared by direct reports and identify issues for resolution or escalation

* Ensure the performance of duties and conduct of staff are in accordance with the departmental/unit business processes and operating procedures

* Optimize the use of available resources across the unit in carrying out assigned duties, to ensure work meets agreed standards for timeliness and quality

* Review and respond to escalated client queries or complaints, either by resolving directly or by coordinating responses relating to other teams, such as quality or collections

* Provide responsive personal service to assigned clients, providing product information, renewal quotations, following up on claims, and receiving complaints

* Interpret client requests to identify appropriate insurance products, and gather information from the appropriate teams to respond to client queries

* Deliver responsive and client-focused services while complying with established procedures and policies

* Transfer ownership of client relationships in a smooth and professional manner when key accounts are reassigned, and support the team member receiving the account to ensure client service levels are maintained

Minimum Knowl And Experience Required:

Level of Education:

Bachelor's Degree in Business, Management or another similar field.

Certificate :